Request a Technician

To request a technician, please complete the below form and we’ll be in touch shortly.
Our Service Department is available 8am – 4pm Monday to Friday except public holdays.

    Have You Checked Out Our FAQs?

    We’ve put together a list of frequently asked questions, please see our FAQs page, as it’s likely we’ve covered your question here.

    FAQs Page

    Check Out Our Customer Help Portal

    Our Customer Help Portal includes basic instructions and information, as well as links to user manuals for many of our supported alarm systems.

    Customer Help Portal

    Do You Require Remote Support?

    Naskam Security is able to provide remote support for a remote support fee of $50.
    Please contact our Service department on 07 5493 5494 to arrange remote assistance with one of our qualified technicians.
    Remote Support Information

    Update Your Alarm Response Instructions / Contacts

    To update your alarm contact list or response instructions, please download our Client Contact/Response Update Form and email the completed form to [email protected]naskam.com.

    Client Contact / Response Update Form

    Switch to Direct Debit Payments

    If you would like to arrange payment by Direct Debit, please download our Direct Debit Authorisation Form.
    Please email the completed form to [email protected]naskam.com.
    Direct Debit Authorisation Form

    Changing Alarm Codes

    Naskam Security is able to provide remote code programming services for supported systems.

    Fees:

    • Residential (Includes up to 5 changes) – $27.50 inc GST
    • Commercial (Includes up to 10 changes) – $35.00 inc GST

    Please contact our Control Room on 07 5493 6300 or at [email protected] to find out if your system is compatible.

    If you have a compatible system, please fill out our Client Code Alteration Form and email it to [email protected]. Be sure to include in the email that you accept the remote programming fee.

    If you do not have a compatible system, you may require a technician to attend. Please contact our service department at [email protected] or on 07 5493 5494 to discuss our rates of charge.

    Alternatively, you can download the user manual for your system from our Customer Help Portal to find instructions on how to change codes yourself. In most cases, you will require your ‘Master Code’ to make changes. If you are unsure on what your master code is, please email our Control Room on [email protected].

    Client Code Alteration Form