Skip to main content

Request a Technician

To request a technician, please complete the below form and we’ll be in touch shortly.
Our Service Department is available 8am – 4pm Monday to Friday except public holidays.
Our Form is currently down for maintenance. Please utilise the email below for your requested technician:

Have You Checked Out Our FAQs?

We’ve put together a list of frequently asked questions, please see our FAQs page, as it’s likely we’ve covered your question here.

FAQs Page

Check Out Our Customer Help Portal

Our Customer Help Portal includes basic instructions and information, as well as links to user manuals for many of our supported alarm systems.

Customer Help Portal

Do You Require Remote Support?

Naskam Security is able to provide remote support for a remote support fee of $50.
Please contact our Service department on 07 5493 5494 to arrange remote assistance with one of our qualified technicians.
Remote Support Information

Update Your Alarm Response Instructions / Contacts

To update your alarm contact list or response instructions, please download our Client Contact/Response Update Form and email the completed form to control@naskam.com.

Client Contact / Response Update Form

Switch to Direct Debit Payments

If you would like to arrange payment by Direct Debit, please download our Direct Debit Authorisation Form.
Please email the completed form to accounts@naskam.com.
Direct Debit Authorisation Form

Changing Alarm Codes

Naskam Security is able to provide remote code programming services for supported systems.

Fees:

Please contact our Control Room on 07 5493 6300 or at control@naskam.com to find out if your system is compatible.

If you have a compatible system, please fill out our Client Code Alteration Form and email it to control@naskam.com. Be sure to include in the email that you accept the remote programming fee.

If you do not have a compatible system, you may require a technician to attend. Please contact our service department at service@naskam.com or on 07 5493 5494 to discuss our rates of charge.

Alternatively, you can download the user manual for your system from our Customer Help Portal to find instructions on how to change codes yourself. In most cases, you will require your ‘Master Code’ to make changes. If you are unsure on what your master code is, please email our Control Room on control@naskam.com.

For any other enquires, kindly email support@naskam.com

Client Code Alteration Form